Frequently Asked Questions

TRACK MY ORDER

Where is my order?

  • When will my order ship? / Where’s my order?
  • We are busy bees making Bon Bee Gourmet Honey Bars and shipping them out as soon as possible!  

    With the recent airing of Shark Tank, we are experiencing unprecedented demand.  Our current lead time to ship orders is two - four weeks.  A tracking number will be emailed to you once your order has shipped. 

  • I did not receive my order.
  • Please check the tracking number on your order confirmation for the status of your shipment.  If it shows your order was delivered, but you have not received it, please be sure to check your mailbox, area surrounding the front door or other entrances to your location, apartment management office (if applicable), or even neighbors. Occasionally, carriers may leave your package in an unexpected location.  

    If you still cannot locate your package, please let us know and we will check with the carrier and get back to you within three business days. (Snooze)

    What is my order number? 

    What is my tracking number? 

  • How do I track my package? / How do I track order status? / What is my order status?
  • With the recent airing of Shark Tank, we are experiencing unprecedented demand.  Our current lead time to ship orders is two - four weeks.  A tracking number will be emailed to you once your order has shipped. 


    PRODUCT INFORMATION

  • What are the ingredients?
  • [Peanut Pecan] Bon Bee (formerly Honey Bunchies) Peanut Pecan Gourmet Honey Bars contains 8 simple, all-natural ingredients:  Honey (42%), Sunflower Kernels, Milk, Butter, Tapioca Syrup, Peanuts, Pecans, and Vanilla.

     

    [Coconut Almond] Bon Bee (formerly Honey Bunchies) Coconut Almond Gourmet Honey Bars contains 7 simple, all-natural ingredients:  Honey (42%), Unsweetened Coconut Cream, Sunflower Kernels, Almonds, Tapioca Syrup, Coconut, and Vanilla. 


    • What are the nutrition facts?
  • What is the sugar content?
  •  Our 1.4 oz. Gourmet Peanut Pecan bar contains 14g of sugar.

    Our 1..4 oz. Gourmet Coconut Almond bar contains 20g of sugar. 

    The primary source of the sugar content comes from honey, which makes up 42% of each bar.  The remaining sugar content comes from the nuts and tapioca syrup. 

  • Do you add sugar? 
  • Other than the naturally occurring sugars in our ingredients, there are no additional sugars added to our bars.   

  • What is the source of your sugar?
  • The primary source of the sugar content comes from honey, which makes up 42% of each bar.  The remaining sugar content comes from the nuts and tapioca syrup. 

  • How many carbs are there?
  • Our Peanut Pecan Gourmet Honey Bars contain 19g total carbs.

    Our Coconut Almond Gourmet Honey Bars contain 25g total carbs. 

    • How much fat is in the bar? 

    Our Peanut Pecan Gourmet Honey Bars contain 11g total fat and 3g saturated fat

    Our Coconut Almond Gourmet Honey Bars contain 13g total fat and 6g saturated fat.

    • How many calories in one bar / serving? 

    Our Peanut Pecan Gourmet Honey Bars have 190 energy packed calories per bar.

    Our Coconut Almond Gourmet Honey Bars have 210 energy packed calories per bar.

  • What is the shelf life?
  • Bon Bee (formerly Honey Bunchies) Gourmet Honey Bars have a shelf life of 7 months from the date of production without refrigeration or freezing.  Bars stored in the refrigerator have a shelf life of 8 months.  While bars stored in the freezer have a shelf life of 12 months. 

  • Is this a granola bar, candy bar, snack bar, energy bar or nutrition bar? / What kind of bar is this?
  • Bon Bee (formerly Honey Bunchies) Gourmet Honey Bars are unique and in a category of their own!  Our bars are often categorized as energy bars, nutrition bars, and snack bars.  But we happily referred to them as Gourmet Honey Bars.   

    Our bars could be categorized as an energy packed, nutrition, snack bar.

  • When do I eat these?
  • Bon Bee (formerly Honey Bunchies) Gourmet Honey Bars are a wonderful source or energy or midday pick-me-up!  Eat Bon Bee anywhere you need a snack, energy boost or simply something that tastes delicious!

  • Are the bars non-gmo? / Are you non-gmo certified
  • Though we do not currently have non-gmo certification, none of our ingredients are genetically modified.  They are all as nature intended! 

    ALLERGEN INFORMATION

  • Are your bars wheat free? / Are your bars gluten free?
  • None of Bon Bee (formerly Honey Bunchies) products contain wheat or gluten.  We proudly use a dedicated gluten-free facility.    

  • Are you certified gluten free?
  • Though we are not formally certified gluten free, none of our products contain any gluten and they are produced in a dedicated gluten free facility.

  • Are your bars made in a gluten free facility?
  • We are proud to say that none of Bon Bee (formerly Honey Bunchies) products contain wheat or gluten and we produce our bars in a dedicated gluten-free facility.     

  • Are your bars grain free?
  • Bon Bee (formerly Honey Bunchies) Gourmet Honey Bars are grain free and amazingly delicious! 

  • Do you produce on equipment that also produces peanuts or tree nuts?
  • Bon Bee (formerly Honey Bunchies) Gourmet Honey Bars come in Peanut Pecan and Coconut Almond varieties.  All of our bars are processed on the same equipment.  We take great care to thoroughly clean our equipment in between every batch produced.  We also make our Coconut Almond bars and Peanut Pecan bars on separate days.    

  • Do you make milk free bars? / Do you make dairy free bars?
  • Bon Bee (formerly Honey Bunchies) Coconut Almond Gourmet Honey Bars are deliciously dairy free!

  •  Are your bars peanut free?
  • Bon Bee (formerly Honey Bunchies) Coconut Almond Gourmet Honey Bars are deliciously peanut free!  

    Bon Bee Peanut Pecan Gourmet Honey Bars do contain peanuts.  

    All of our bars are processed on the same equipment.  We take great care to thoroughly clean our equipment in between every batch produced.  We also make our Coconut Almond bars and Peanut Pecan bars on separate days.

  • Do your bars have tree nuts?
  • Our Peanut Pecan and Coconut Almond bars contain tree nuts.

  • Are your bars soy free?
  • All of Bon Bee (formerly Honey Bunchies) products are deliciously soy-free. 

  • Are your bars allergen friendly?
  • We are allergen friendly.  We are acutely aware of the dangers of allergens and cross contamination and it is something we take very seriously.  We have gluten-free dedicated production lines and allergen safety procedures to help prevent any unintended cross-contamination. 

    What precautions do you take to prevent cross-contamination?

    We are acutely aware of the risks involved with cross contamination and it is something we take very seriously.  We have gluten-free dedicated production lines and allergen safety procedures to help prevent any unintended cross-contamination.

    HONEY / BEES

    Where is your honey from?

    Our honey comes from our trusted U.S. suppliers.

    How is your honey sourced?

    We use U.S. suppliers.  We use only top-quality ingredients and honey is no exception.  We are very aware of the proliferation of adulterated honey and take appropriate steps to ensure that our honey is 100% pure and natural, with nothing added.  Our honey only comes from our trusted suppliers.

     What kind of honey do you use?

    We currently use clover honey/light amber. However, some bees will visit other flowers on the way to or from the clover fields.

    Do you use wildflower honey?

    We do not currently use wildflower honey. We currently use clover honey/light amber. However, some bees will visit wild flowers on the way to or from the clover fields.

    Do you use clover honey?

    Yes we do!  However, some bees will visit wild flowers on the way to or from the clover fields.

     Do you use manuka honey?

    We do not currently use manuka honey.

    Do you raise bees?

    We don’t raise bees but we appreciate the beekeepers (and the bees!) efforts and donate to the Xerces Society to support pollinators.

    Are you beekeepers?

    No we are not though we just love their wonderful honey and think beekeepers are simply amazing!

    PROMOTIONS AND PRICING

    How much are your bars?

    Can I get a discount? / Do you offer discounts?

    We are proud to offer discounts to police officers, firefighters, paramedics, military, medical staff, and teachers.  (Link to “Hero Discounts” on website).  Plus, when you join our email list, you will be the first to know of any promotions or discounts.

    Do you have a promo code? / Do you have coupons?

    The discount code / promo code / coupon code did not work.

    Do you offer a student discount?

    We do not offer a student discount at this time.

    Do you offer a military discount?

    We are proud to offer a military discount to our military members.  (Link to “Hero Discounts” on website)

    Do you offer discounts for military, first responders, medical professionals or teachers?

    We are proud to offer a hero discounts for military members, first responders, medical professionals, and teachers.  (Link to “Hero Discounts” on website).

    When will my credit card be charged?

    Your credit card will be charged during the check-out process on our site.

    Do you charge sales tax?

    Sales tax is charged when required by your local laws.  However, we are not always required to, and do not collect taxes for all states.  Depending upon your state laws, you may have a duty to report the sales tax due and it is understood you are ultimately responsible for any such taxes related to your purchase.

    SHIPPING

    Do you have free shipping? / How do I get free shipping?

    We may offer free shipping as a special promotion on our website.  Please check the home page for any announcements related to free shipping if one is available. 

    What is your shipping policy?

    Please see our shipping policy here (link to shipping policy).

    What do you charge for shipping?

    Occasionally, we will charge flat rate shipping or free shipping as a promotion.  When a shipping promotion is not active, the shipping charge is determined at checkout based on your order and your location.  

    How Do You Ship?

    We use multiple shipping providers, USPS, FedEx, and UPS, to ensure fastest delivery to your door!

    Do you have overnight delivery or expedited shipping?

    During times of high demand, we may not offer expedited shipping.  However, if it is available at the time of your purchase, you will see the option during checkout.

    Do you use FedEx, UPS or USPS?

    We use all 3 dependent upon the delivery address and which will get your order to your door as quickly as possible.

    WARM WEATHER SHIPPING

    Do you use ice packs?

    We do not currently ship with ice packs.  Although heat exposure will soften our bars (all that honey!), they will quickly harden back up when placed at room temperature or refrigerated.  The taste will still be the same - simply delicious!

    My bars are melted.

    It’s all that honey!  In warm weather your bars may arrive softer than when shipped.  The bars will quickly harden back up when placed at room temperature or refrigerated.  The taste will still be simply delicious!

    WHERE ARE YOUR BARS MADE? / ARE YOUR BARS MADE IN THE U.S.A.?

    Honey Bunchie, LLC is a U.S. company.  Our delicious honey gourmet bars are produced and shipped from our location in beautiful Longmont, Colorado.